With which hospitals / long term care facilities are you affiliated?

Prabhu Primary Care is affiliated with St. Clair Hospital.

Does this practice utilize a patient portal?

Yes, Prabhu Primary Care offers patients access to their medical records via the secure patient portal, FollowMyHealth.

What services does this practice provide?

Please call the office with any questions regarding services.

What insurance products does the practice accept?

St. Clair Medical Group participates with every major insurer in almost every product. Please click on the link to see a list of all participating insurance products.

What if I have a question about my bill?

Please direct all billing questions to our patient resource center at SCMS.patientbillhelp.com or call 1-855-594-8472 to speak with a billing representative.

Is this practice accepting new patients?

No, Prabhu Primary Care is currently not accepting new patients. Please review our other primary care practices near you. 


How can I make an appointment?

Call our practice at (412) 531-7330 and the office staff will be able to schedule you with the earliest available appointment.


How do I prepare for my first appointment?

If you are a new patient to Prabhu Primary Care, we ask that you please print and complete all of the "New Patient Forms" on the Forms Page. Once the forms are complete, either mail or bring the completed forms to your appointment. If you are unable to do this prior to your appointment, please arrive at least 15 minutes early to complete the forms and allow our staff to enter them into your electronic health record.


What should I do if I need to cancel and / or reschedule my appointment?

If you cannot make your scheduled appointment, we request that you provide the practice with a 24 hours notice, so we may offer that appointment time to another patient. You can cancel / reschedule your appointment by calling our office at (412) 531-7330.


What is the office's late / cancellation policy? 

Out of consideration to our other patients, if you arrive more than 15 minutes late for your appointment, there may be a delay in your visit, or you may be asked to reschedule your appointment. If you cannot make your appointment, we request 24 hours hours notice to offer that appointment time to another patient. Prabhu Primary Care thanks you in advance for your consideration.


What should I do if I need care after hours?

Prabhu Primary Care is open 8:00 am to 4:30 pm. For non-emergency care when our office is closed, we recommend St. Clair Urgent Care, which is located at St. Clair Hospital Outpatient Center - Village Square, 2000 Oxford Drive, Bethel Park, PA 15102 and is open 7 days a week 9:00 am - 9:00 pm. If the event of an emergency, please call 9-1-1.


How do I get a prescription medication refilled?

Please contact your pharmacy with all prescription medication refill requests.

What if I need a referral to another provider or service?

If you require a referral to see a specialist or to have testing our office will help you obtain the necessary insurance authorization. When possible, please notify our office at least 10 days in advance to allow time to process the paperwork. We ask that you please do not schedule your appointment before our office contacts you with the authorization. If the authorization is not obtained before the appointment, it may mean that you could be financially responsible.


Where can I receive lab and imaging services?

If you require diagnostic testing please visit St. Clair Village Square and Peters Township Outpatient Centers or St. Clair Hospital.  As always, please ensure that your insurance plan will cover the site that you choose for testing.

What if I need to be hospitalized?

Prabhu Primary Care physicians trust the St. Clair Hospitalists while his patients are hospitalized at St. Clair Hospital. Hospitalists are physicians whose primary professional focus is the general medical care of hospitalized patients. St. Clair Hospitalists will work with the Prabhu Primary Care physicians and care managers to ensure the coordination of your care.